Privacy Policy

We value your privacy and make it a priority to safeguard your personal information. You can ask us to provide you with access to the personal information we hold about you, or to correct this information at any time. To do this, simply Contact Us and we'll respond within 30 days. We'll handle all such requests in accordance with applicable privacy laws. A detailed explanation of how we handle and safeguard your personal information is found below. This should be read in conjunction with our Terms and Conditions.

Terms of use

This privacy policy must be read in conjunction with our Terms and Conditions.

Collection of your information

We collect information about you through our website so that we can communicate with you about our products and services. We do not sell or rent your personal information to third parties for them to use for their own commercial purposes.

We may give, lease, sell or otherwise disclose your personal information to third parties where it is necessary to comply with law; facilitate court proceedings; enforce our Terms & Conditions; or protect the rights, property, or safety of Kukaye, other Kukaye businesses, our users, or others. See the "How we use Your Information" section of this Privacy Policy for further information.

We may share or store your contact information and other basic information with our third party business partners including marketing, advertising and research companies and data analysis companies. These third party business partners use this information on our behalf to conduct sales, marketing and advertising research and analysis for us so that we can: better understand your preferences; improve the services we offer you; present you with suitable offers that you might be interested in. We will only do this with reputable organisations who are acting directly on our behalf to improve the services we offer you.

To do this, we need to store your personal and contact information within the hardware and software systems of reputable third parties in order to facilitate and improve the services which we offer. The privacy and data security policies and standards of the third party organisations we engage for these purposes are reviewed by the Kukaye data security team, and we take reasonable steps to ensure that these third party organisations protect your information against unauthorised use or unauthorised disclosure while they are storing it for us.

We may be obliged to release account and other personal information when we believe release is necessary to comply with an applicable law (or is authorised by an applicable law); facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Kukaye, Kukaye businesses, our users, or others. If we are legally permitted to do so, we will usually endeavour to notify you if we are required to provide your personal information to third parties as part of a legal process (unless we consider that this would not be appropriate in the circumstances).

Types of Information Collected, and How We Collect that Information

We may collect personal information from you (including, without limitation, your name, email address, phone number, postal address, gender, date of birth, preferences, and purchase history) when you visit, interact or register with our website, place an online order, save your information with us online or other platforms, contact us with a question or concern, or participate in a promotion. If you work for Kukaye, we may collect information relevant to your position with Kukaye such as your qualifications, length of engagement, resume, current and former employment details, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of our equipment (e.g. phones, computers and vehicles), health and safety related information, and evaluative information. We acknowledge that this information may be used to identify you, and we agree to treat those details as personal information.

If you are a customer or a potential investor, we may use your personal information to correspond with you, deliver products to you or fulfil any other aspect of our service, and communicate with you about our products and services, including marketing and promotional material. If you work for Kukaye company, we may use your personal information to administer your position with us.

If you call us via telephone, we may monitor and in some cases record such telephone conversations for staff training, quality assurance and record-keeping purposes.

If you apply for a position with us, we may collect personal information about you from you or from recruitment agencies that you use, your previous employers and other referees, relevant government bodies (e.g. police checks, if required) and academic and professional bodies (e.g. to validate details and currency of qualifications).

We may also ask you to undergo a pre-employment medical check if you have certain types of health conditions (such as back, neck, or spine injuries, RSI (Repetitive Strain Injury) or OOS (Occupational overuse Syndrome)), and we may receive the results of that check from the medical professional that conducts the check.

If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

If you choose to provide us with any personal information about another person (for example, your friends of family members) we rely on you to ensure that they are comfortable for us to receive and use that information in accordance with this privacy policy. Please do not provide us with any information about another person if you are unsure.

We also receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the device you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website which is made available to us. This information is used only for statistical purposes and to help us enhance the customer experience for our website users.

How we use Your Information

The ways in which we use this information will depend on the type of information, and the nature of your relationship with us. We may use or disclose your personal information:
*for the purposes for which we collected it (and related purposes which would be reasonably expected by you);
*for other purposes to which you have consented; and
*as otherwise authorised or required by law.

Some of the common ways in which we use personal information include:

*To process and fulfil customer orders, including sending emails and/ or text/SMS messages; or alternative messaging apps, to confirm order status and delivery, along with customary business communications.
*To verify your identity and to assist you if you have forgotten your username or password
*To verify your identity and account so we could assist you when conversing with us via online Chat, phone or via messaging apps.
*To communicate with you and to send you information by email, text/SMS messages, postal mail, social media, messaging apps, browser notifications or other means about our products, services and promotions, where you agree to receive such information
*To show you promotions in Facebook, Instagram, Tik Tok, Google and other social and advertising networks
*To analyse trends and statistics
*To improve or update our website and our products and services
*To protect the security or integrity of our website and our business
*To respond to your enquiries and communicate with you if necessary
*To provide you customer support and delivery updates
*To collect your feedback about Kukaye, the service we have provided or products you have purchase.

If you are employed by a Kukaye business, we may use your health and safety information to support your safe 'stay at work' or' return to work' plan. When you apply for a position with Kukaye, the health and safety information we collect about you in connection with your application may be used to evaluate your suitability for the role.

When we may disclose your personal information

We may disclose your personal information to third parties in connection with the purposes described in this Privacy Policy. This may include disclosing your personal information to third parties such as:

*our suppliers, contractors and organisations that provide us with technical and support services or who manage some of our business functions;
*our accountants, insurers, lawyers, auditors and other professional advisers; and
*any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees).

We may also disclose your personal information in accordance with any consent you give or where disclosure is authorised, compelled or permitted by law.

If we disclose information to a third party who is handling it on our behalf, we generally require that the third party protect your information to the same extent that we do.

If you post information to certain public parts of this website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.

Data Retention

We take reasonable steps to destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law. We may need to retain records containing personal information to comply with record keeping obligations and for other legitimate business purposes (such as quality assurance).

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us.

If you cancel your account (or we otherwise close your account due to inactivity) we may still retain and use your information if required to comply with record keeping obligations and other laws; facilitate court proceedings; enforce or apply our terms and conditions; protect the rights, property, or safety of Kukaye or other Kukaye businesses, our users, or others; or perform other legitimate business purposes (such as quality assurance). We hold the right to deactivate or delete your account if you have not been in contact or active with us for some time.

Business Continuity

In the event that Kukaye is acquired, merged or restructured, or in the unlikely event Kukaye goes out of business, or enters into liquidation or receivership, you acknowledge that your personal information may be transferred to the new owners or operators of Kukaye, and that any acquirer of Kukaye may continue to use the information collected by Kukaye.

Website and Credit Card Security

We take website and credit card security seriously.

Kukaye endeavour to provide a safe and secure platform on which to conduct online transactions. www.nourishedlife.com.au uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your personal information as it is transmitted over the internet. This encryption scrambles details such as your password and address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for a closed padlock symbol in your browser window. In current versions of the Chrome, Firefox and Edge browsers, this appears before the URL itself in the browser address bar. If this appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read 'https' rather than just 'http'. It is important for you to protect against unauthorised access to your password and to your computer.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. We comply with applicable privacy laws by taking reasonable steps to ensure that all personal information is protected (as is reasonable in the circumstances) against unauthorised access, use, modification, disclosure or misuse. However, due to the nature of the Internet and email systems, we are unable to guarantee the privacy and confidentiality of your personal information while it is transmitted over the Internet.

Kukaye may investigate or monitor a customer's behaviour if it suspects that there may be fraudulent activity on their account. This may result in Kukaye contacting a customer by email or telephone about their order to verify its validity or credit card information, before the order is dispatched.

Please ensure you sign out when you have finished visiting www.nourishedlife.com.au, especially if you access our website from a shared computer.

Linking to Third-Party Websites

When you click on links and banners on our site that take you to third party websites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Kukaye cannot be responsible for the actions of any third-party web sites.

Changes to our Privacy Policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

Contacting us with privacy queries, requests or complaints

If you have any questions regarding our privacy policy or any other matter, or if you believe that Kukaye has not adhered to this privacy policy, please contact us. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Under Tanzanian privacy laws, you have the right to request access to, or correction of, personal information that we hold about you.

You may contact us to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. We will respond to all requests for access to or correction of personal information within a reasonable time.

On the rare occasions when we refuse access (which we will only do in accordance with applicable laws), we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to the personal information we hold about you.

We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

You also have the right to complain if you believe that we have breached Tanzanian privacy laws by mishandling your personal information. When contacting us please provide as much detail as possible in relation to your question, concern or complaint.

We take all complaints seriously and will respond to your complaint in accordance with any applicable timeframes imposed by law and otherwise within a reasonable period. We request that you cooperate with us during this process and provide us with any relevant information that we may need.